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Frequently asked questions

How can I track my parcel using the web and mobile application?

To track your parcel, simply open the web or mobile application and enter the unique tracking number provided to you during the shipment process. The application will display the real-time status and location of your parcel

What are the available payment options for parcel delivery?

Our web and mobile application support multiple payment options, including credit/debit cards, online banking, and digital wallets such as PayPal and Apple Pay. You can choose the most convenient payment method during the checkout process.

Can I schedule a specific delivery time for my parcel?

Yes, our application allows you to schedule a preferred delivery time for your parcel. During the checkout process, you will be provided with available time slots based on the courier’s schedule. Simply select the desired time slot, and our system will ensure that your parcel is delivered accordingly.

What should I do if my parcel is damaged or lost during transit?

In the unfortunate event of parcel damage or loss, please contact our customer support immediately through the web or mobile application. Our dedicated team will assist you in filing a claim and initiating an investigation with the courier company or shipping line you had used. We will work to resolve the issue and provide you with a suitable solution.

What types of services does Parcels Mart offer?

Parcels Mart offers a wide range of logistics services including express logistics, last-mile delivery, dangerous goods, sea freight, air freight, large cargos, customs clearing, air charter services, and trans-border logistics.

Which countries does Parcels Mart deliver to?

Parcels Mart delivers to over 220 countries and territories worldwide.

Which carriers does Parcels Mart work with?

Parcels Mart works with the top logistics companies in the industry, including Aramex, UPS, Fedex and DHL

How does Parcels Mart ensure the safety and security of my packages?

Parcels Mart employs rigorous security measures to ensure the safety and security of your packages, including real-time tracking, secure warehousing facilities, and a team of highly trained professionals.

How does Parcels Mart handle customs clearance for international shipments?

Parcels Mart has a dedicated team of customs clearance experts who handle all customs clearance requirements for international shipments, ensuring that your packages are delivered on time and in compliance with all local regulations.

How does Parcels Mart handle returns for shipments?

Parcels Mart has a dedicated returns management system that allows for easy and efficient handling of shipment returns.

How does Parcels Mart ensure timely delivery of my packages?

Parcels Mart employs advanced logistics technology and a team of highly skilled professionals to ensure timely delivery of your packages.

Does Parcels Mart offer customized logistics solutions for businesses?

Yes, Parcels Mart offers customized logistics solutions tailored to the unique needs of businesses of all sizes.

How does Parcels Mart handle large and oversized cargo shipments?

Parcels Mart has the expertise and resources to handle large and oversized cargo shipments, including sea and air freight options.

How can I request a quote from Parcels Mart?

You can request a quote from Parcels Mart by filling out our online quote request form or by contacting our customer service team.

Are there any restrictions on the size and weight of parcels that can be sent through the application?

Our application supports a wide range of parcel sizes and weights, but there are certain restrictions imposed by the courier. During the booking process, the application will notify you if your parcel exceeds the maximum size or weight allowed. In such cases, we recommend contacting our customer support for alternative options or arranging a specialized shipment if required.

What food stuff can I not ship?
What food stuff can I not ship?
Is there a minimum weight for cargo shipping?

The minimum weight varies per courier company and alternatively for large shipments, you will have the option to request for quote.

The prices on the web app are different from advertised? Why’s that?

The shipping prices vary slightly depending on the weight and their destination city. The prices on the web app show the exact cost to your destination city.

Does Parcels Mart offer discounted rates for high-volume shippers?

Yes, Parcels Mart offers discounted rates for high-volume shippers. Please contact us to learn more.

What sets Parcels Mart apart from other logistics companies?

Parcels Mart offers personalized customer service, seamless integration with major logistics companies, transparent pricing, and discounted rates, making it the ideal logistics partner for businesses of all sizes.

How do I track my packages with Parcels Mart?

You can track your packages in real-time using our online tracking system or by contacting our customer service team.

What is Parcels Mart's refund policy?

Parcels Mart offers a full refund for packages that are lost or damaged in transit. Please contact us for more information.

How can I contact Parcels Mart?

You can contact Parcels Mart by phone, email, or through our website’s contact form. Our customer service team is available 24/7 to assist you.

Does Parcels Mart offer same-day delivery services?

Yes, Parcels Mart offers same-day delivery services within select areas. Please contact us to see if same-day delivery is available in your area.

Does Parcels Mart offer e-commerce logistics services?

Yes, Parcels Mart offers e-commerce logistics services, including fulfillment, warehousing, and last-mile delivery.

How does Parcels Mart handle dangerous goods shipments?

Parcels Mart has a team of trained professionals who handle dangerous goods shipments in compliance with local regulations and international standards.

Does Parcels Mart offer insurance for shipments?

Yes, Parcels Mart offers insurance for shipments. Please contact us for more information.

What forms of payment does Parcels Mart accept?

Parcels Mart accepts a variety of payment options including major credit cards, wire transfers, and PayPal.