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Frequently asked questions
To track your parcel, simply open the web or mobile application and enter the unique tracking number provided to you during the shipment process. The application will display the real-time status and location of your parcel
Our web and mobile application support multiple payment options, including credit/debit cards, online banking, and digital wallets such as PayPal and Apple Pay. You can choose the most convenient payment method during the checkout process.
Yes, our application allows you to schedule a preferred delivery time for your parcel. During the checkout process, you will be provided with available time slots based on the courier’s schedule. Simply select the desired time slot, and our system will ensure that your parcel is delivered accordingly.
In the unfortunate event of parcel damage or loss, please contact our customer support immediately through the web or mobile application. Our dedicated team will assist you in filing a claim and initiating an investigation with the courier company or shipping line you had used. We will work to resolve the issue and provide you with a suitable solution.
Parcels Mart offers a wide range of logistics services including express logistics, last-mile delivery, dangerous goods, sea freight, air freight, large cargos, customs clearing, air charter services, and trans-border logistics.
Parcels Mart delivers to over 220 countries and territories worldwide.
Parcels Mart works with the top logistics companies in the industry, including Aramex, UPS, Fedex and DHL
Parcels Mart employs rigorous security measures to ensure the safety and security of your packages, including real-time tracking, secure warehousing facilities, and a team of highly trained professionals.
Parcels Mart has a dedicated team of customs clearance experts who handle all customs clearance requirements for international shipments, ensuring that your packages are delivered on time and in compliance with all local regulations.
Parcels Mart has a dedicated returns management system that allows for easy and efficient handling of shipment returns.
Parcels Mart employs advanced logistics technology and a team of highly skilled professionals to ensure timely delivery of your packages.
Yes, Parcels Mart offers customized logistics solutions tailored to the unique needs of businesses of all sizes.
Parcels Mart has the expertise and resources to handle large and oversized cargo shipments, including sea and air freight options.
You can request a quote from Parcels Mart by filling out our online quote request form or by contacting our customer service team.
Our application supports a wide range of parcel sizes and weights, but there are certain restrictions imposed by the courier. During the booking process, the application will notify you if your parcel exceeds the maximum size or weight allowed. In such cases, we recommend contacting our customer support for alternative options or arranging a specialized shipment if required.
What food stuff can I not ship?
The minimum weight varies per courier company and alternatively for large shipments, you will have the option to request for quote.
The shipping prices vary slightly depending on the weight and their destination city. The prices on the web app show the exact cost to your destination city.
Yes, Parcels Mart offers discounted rates for high-volume shippers. Please contact us to learn more.
Parcels Mart offers personalized customer service, seamless integration with major logistics companies, transparent pricing, and discounted rates, making it the ideal logistics partner for businesses of all sizes.
You can track your packages in real-time using our online tracking system or by contacting our customer service team.
Parcels Mart offers a full refund for packages that are lost or damaged in transit. Please contact us for more information.
You can contact Parcels Mart by phone, email, or through our website’s contact form. Our customer service team is available 24/7 to assist you.
Yes, Parcels Mart offers same-day delivery services within select areas. Please contact us to see if same-day delivery is available in your area.
Yes, Parcels Mart offers e-commerce logistics services, including fulfillment, warehousing, and last-mile delivery.
Parcels Mart has a team of trained professionals who handle dangerous goods shipments in compliance with local regulations and international standards.
Yes, Parcels Mart offers insurance for shipments. Please contact us for more information.
Parcels Mart accepts a variety of payment options including major credit cards, wire transfers, and PayPal.